If you wish to cancel your order before delivery, contact us at djinfotechsolutions@gmail.com as soon as possible. We will cancel the order and provide a full refund. Once the product has been shipped, cancellations are not allowed unless agreed upon in special circumstances. In such cases, the customer is responsible for paying transportation charges for the return.
What happens if my order is canceled by DJInfotechSolutions?
We reserve the right to cancel certain orders due to limitations on quantities, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance team. If your order is canceled, we will notify you via email and refund any charges back to your original payment method.
How do I return a product?
You can return unopened items in their original packaging along with the original invoice within 7 days of receiving your shipment. The customer bears the shipping charges for the return. Contact us at djinfotechsolutions@gmail.com for return instructions.
What if I receive a damaged or defective item?
In the rare event you receive a damaged or defective item, please contact us at djinfotechsolutions@gmail.com within 7 days of receipt. We will arrange for the defective or damaged item to be picked up and provide you with a replacement item at no additional cost.
How and when will I receive my refund?
Once we receive your returned item, we will process your refund. Refunds will be credited back to the same payment method used for the original purchase. If you used a DJInfotechSolutions Gift Certificate, the refund will be credited to your account. Refunds will not be issued as checks if a different payment method was used.
What conditions apply for returning a product?
Products must be unopened and in their original packaging with the original invoice. After examination, if the product is found to be used or tampered with, DJInfotechSolutions reserves the right to deduct applicable charges from the refund.
What is your policy on returned products?
We provide a refund facility only for products bought directly from our store. The refund will include the cost of the returned item minus any applicable shipping costs.
What if I need additional support with my order?
For any additional support or queries regarding your order, you can contact our customer service team at djinfotechsolutions@gmail.com for prompt assistance. We are here to help you with any issues you may encounter.
